Legal

Privacy Notice

Last Updated January/22/2019

 

Thank you for choosing to be part of our community at Orode Productions, (“Codename Reality” “we” , “us” or “our”) we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or practices with regards to your personal information, please contact us at mailto:info@codenamereality.com

 

When you visit our website https://www.codenamereality.com, or sign up to the game and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you as clearly as possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.

 

If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site, game and services.

 

This privacy policy applies to all information collected through our website (such as

https://www.codenamereality.com/) , Game or any other related services or marketing, events (we refer to them collectively in this privacy policy as the services)

 

Please read this Privacy carefully as it will help you make informed decisions about sharing your personal information with us.

 

Table of contents

 

  1. What Information do we collect?

  2. Information automatically collected

  3. Information collected through our services

  4. How do we use your information?

  5. Will your Information be shared with anyone?

  6. Who will your information be shared with?

  7. Do we use cookies and other tracking technologies?

  8. How do we handle your social logins?

  9. What is our stance on third-party websites and applications?

  10. How long do we keep your information?

  11. How do we keep your information safe?

  12. What are your privacy rights?

  13. Controls for do-not tracking features

  14. Do California residents have specific privacy rights?

  15. Do we make updates to this policy?

  16. How can you contact us about this policy?

 

1. What information do we collect?

 

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, chat messages, and social media login data.

 

We collect personal information that you voluntarily provide to us when registering with our services, expressing an interest in obtaining information about us or our products and services, when participating in activities on sites or the games (such as posting messages in our online forums or entering competitions, contest or giveaways) or otherwise contacting us.

 

The personal information we collect depends on the context of your interactions with us and the sites or services, the choices you make and the products and features you use. The personal information we collect can include the following:

 

Name and contact data. We collect your first name, last name, email address, postal address, phone number, and other similar contact data.

 

Credential. We collect passwords, password hints, and other security information used for authentication and account access.

 

Payment data.  We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data stored is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

 

Social media login data. We provide you with the option to register using your social media account. If you choose to register in this way, we will collect the information described in the section called “how do we handle your social logins” below.

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

2. Information automatically collected

 

Some information - such as ip address and/or browser and device characteristics. This is collected automatically when you visit our site or use our services.

 

We automatically collect certain information when you visit, use or navigate the site and services. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information; Such as your IP address, browser and device characteristics, operating system, language preference, referring Urls, device name, country, location, information about how and when you use our sites and services, and other technical information. This information is primarily needed to maintain the security and operation of our sites and services, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies.

 

3. Information collected through our services  

 

We may obtain information about you from other sources, such as public  databases, joint marketing partners, social media Platforms (such as facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (you name, gender,birthday,email,current city,state and country and any other identification numbers for your contacts, profile picture URL and any other information that you choose to make public): marketing leads and search results and links, including paid listings (such as sponsored links).

 

4. How do we use your information?

 

We process your information for purposes based on legitimate business interest, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

 

We use personal information collected via our sites or services for a variety of business purposes described below. We process your personal information for the purposes in reliance on legitimate business interest(“Business Purposes”) in order to enter into or perform a contract  with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

 

We use the information we collect or receive:

 

  1. To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as facebook or google account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed “How do we handle your social logins” for further information.

  2. To send administrative information to you. We may use your personal information to send you a product,service and/or any new information about changes to our terms and policies and other documents.

  3. Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through our site and services.

  4. To enforce our terms, conditions, and policies.

  5. To respond to legal request and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  6. For other business purposes. We may use information for other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our site or products, services, marketing and your experience.

 

5. Will your information be shared with anyone?

 

We may process or share data based on the following basis:

  1. Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

  2. Legitimate interest: We may process your data when it is reasonably necessary to achieve our legitimate business interest.

  3. Performance of a contract: Where we have entered into a contract with you we may process your personal information to fulfill the terms of our contract.

  4. Legal obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governments request, a judicial proceeding, court order, or legal process, such as in response to a court order or subpoena (including in response to public authorities to meet national/international security or law enforcement requirements).

  5. Vital interest: We may disclose your information where we believe it necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

 

We may need to process your data or share your personal information in the following situation:

 

  1. Vendors, consultants, and other third party service providers. We may share your data with third party vendors, service providers, contractors, or agents who perform services for us on behalf, and require access to such information to do said work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the site or services which will enable them to collect data about how you interact with our site and services over time. This information may be used to, among other things, analyze and understand online activity. Unless described in this policy we do not share, sell, rent, or trade any information with third parties for their promotional purposes.

  2. Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or portion of our business to another company.

  3. Third-party advertisers. We may use third-party advertising companies to serve ads when you visit the site or services. These companies may use information about your visits to our website(s) and other websites that are contained in the cookies and other tracking technologies in order to provide advertising about goods and services of interest to you.

  4. Business partners. We may share your information with our business partners to offer you certain products, services, or promotions.

 

6. Who will your information be shared with?

 

We only share or disclose with the following third parties. We have categorized each party so that you can easily understand the purpose of our data collection and processing practices.

If we processed your data based on your consent and you wish to revoke your consent,  please contact us to do so.

 

  1. Allow users to connect their third-party accounts. Discord account, Facebook account, Google account, Paypal account, Steam account, Twitter account, Windows live account, and Youtube account.

  2. Communication and chat with users. Facebook Customer chat, Facebook messenger chat, and Livechat.

  3. Content optimisation. Google site search, and Youtube video embed.

  4. Data backup and security. Google Drive back-up.

  5. Functionality and infrastructure optimisation. Google Cloud storage and Google App engine

  6. Invoice and billing. Android pay, Amazon payments, Apple pay, Google wallet, Paypal, and Worldpay.

  7. Retargeting platforms. Google Ads remarketing, Facebook remarketing, Google analytics remarketing, Facebook custom audience, Twitter remarketing, and Twitter audiences.

  8. Social media sharing and advertising. Facebook advertising, Facebook social plugins, Google Friend connect, Google+ social plugins, Instagram advertising, LinkedIn advertising , LinkedIn social plugins, Paypal plugins, Pinterest social plugins, Pinterest advertising, and Youtube social plugins.

  9. User account registration and authentication. Facebook login, Google sign-in and Windows Live connect.

  10. User commenting and forums. Facebook comments, and Google tag manager.

  11. Web and mobile analytics. Facebook ads conversion tracking, Facebook analytics, game analytics, Google analytics, Google ads, Google analytics for firebase, Google tag manager, Twitter ads conversion tracking, and Unity analytics.

  12. Website testing. Google website optimizer, and Google play console.

 

7. Do we use cookies and other tracking technologies?

 

We may use cookies and similar tracking technologies (like web beacons and Pixels) to access or store information. Specific information  about how we use such technologies and how you can refuse certain cookies is set out in our cookie policy.

 

8. How do we handle your social logins?

 

Our site and services offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile concerned will often include your name, email address, friend list, and profile picture, as well as other means you choose to make public. If you login using social media we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to those permissions.

 

We will use this information we receive only for the purposes that are described in this privacy policy, or that are otherwise made clear to you on the sites or services. Please note that we do not control and are not responsible for other sites and apps’ uses of your personal information. For that, review their privacy policy to understand how they collect, use, and share your personal information. And how you can set your privacy preferences on their sites and apps.

 

9. What is our stance on third-party websites and applications?

 

The sites and services may contain advertisements from third-parties that are not affiliated with us, and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of your data you provide to any third-party. Any data collected by third-parties is not covered in this privacy policy. We are not responsible for the content, privacy, security practices, and policies of any third parties, including other websites, services, or applications that may be linked to, or from, the site and services we provide. You should review the policies of such third-parties and contact them directly for your questions.

 

10. How long do we keep your information?

 

Our specific retention times for personal information is documented in our regional records retention schedules. How long we retain personal information can vary significantly based on context of the services we provide and on our legal obligations. The following factors typically influence retention periods:

How long is the personal information needed to provide our Services? This includes such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most of our data retention periods.

Is the personal information sensitive? If so, a shortened retention time is generally appropriate.

Have you provided consent for a longer retention period? If so, we will most likely retain data in accordance with your consent.

Are we subject to a legal, contractual, or similar obligation to retain your personal information? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation.

After it is no longer necessary and preferred for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.

 

11. How do we keep your information safe?

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration. Some of the safeguards we use are firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. Please also remember that we cannot guarantee that the internet itself is 100% secure, so at all times please use our services within a secure environment. To report an issue with your account please contact us.

 

12. What are your privacy rights?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (1) to request access and obtain a copy of your personal information, (2) to request rectification or erasure, (3) to restrict the processing of your personal information, (4) and if applicable, to data portability. In certain circumstances , you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are a resident in the European Economic Area, and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Account information

If you would like at anytime to review or change your information in your account or terminate the account, you can:

  1. Log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account, and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigation, enforce our terms of use and/or comply with legal requirements.

Cookies and similar technologies: Most web-browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject. If you choose to set your browser to remove cookies and to reject cookies, this could affect certain features or services of our site or services. To opt-out of interest-based advertising by advertisers on our sites or services visit  http://optout.aboutads.info/?c=2&lang=EN

Opting out of email marketing: You can unsubscribe from our marketing email list at anytime by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

  1. Note your preference when you register an account with the site.

  2. Access your account settings and update preference.

  3. Contact us using the contact information provided.

 

13. Controls for do-not-tracking features

Web browsers and some other service systems and applications include a Do-Not-Track (“DNT”)  feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised  version of this privacy policy.

 

14. Do California residents have specific privacy rights?

California civil code section 1798.83, also known as the “shine the light” law, permits our users who are California residents to request and obtain from us, once a year free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make a request, please submit your request in writing to us using the contact information provided below.

If you are under the age of 18 and reside in California, and have a registered account with the site and services, you have the right to request removal of unwanted data that you publicly posted on the sites and services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the sites or services, but please be aware that the data may not be completely or comprehensively removed from our systems.

 

15. Do we make updates to this policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

16. How can you contact us about this policy?

If you have questions or comments about this policy, you may contact our data protection officer (DPO), Joey van Gangelen, by email at mailto:info@codenamereality.com

Or by post to:

Orode Productions

Joey van Gangelen

Oude Tweebergenpoort 6 B-02

Maastricht, Limburg 6211 TD

Netherlands

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